Limited Warranty Policy
These After-Sales Policies (“Policies”) apply to DJI products (excluding DJI Dock) purchased through NQ Aerovation, an authorised DJI reseller, for your personal or business use and not for resale.
As an authorised reseller, NQ Aerovation follows DJI’s official warranty and after-sales service policies on behalf of our clients. DJI’s official policies are published at www.dji.com/au/service. In the event of any conflict between translations, the English version of DJI’s warranty policy will prevail.
By purchasing and using your DJI product through NQ Aerovation, you agree to be bound by these Policies. If you do not agree, or if you are not eligible, you may return the inactivated product for a full refund in accordance with Part II of these Policies.
What is Covered
Under this Limited Warranty, NQ Aerovation (on behalf of DJI) warrants that each DJI product (excluding DJI Dock) purchased through us will be free from defects in materials and workmanship under normal use, in line with DJI’s published product guidelines. These include, but are not limited to, user manuals, safety instructions, specifications, in-app notices, and service updates.
The warranty period varies for different products and parts. To confirm the warranty duration for your specific product, please refer to www.dji.com/au/service. The warranty period begins the day after product delivery. If no proof of purchase can be provided, the warranty start date will default to 90 days after the shipping date printed on the product.
How to Obtain Warranty Service
If your product experiences an issue covered under this Limited Warranty, you can obtain after-sales support by:
- Contacting NQ Aerovation directly, or
- Accessing DJI’s global support portal at www.dji.com/au/support.
A valid proof of purchase, receipt, or order number is required to process a warranty claim.
Please note: Warranty services are only available in the region where your product was purchased.
What NQ Aerovation & DJI Will Do
NQ Aerovation, in partnership with DJI, will:
- Attempt to diagnose and resolve the issue via phone, email, or online support.
- Direct you to install any required software updates if applicable.
- If the issue cannot be resolved remotely, arrange for inspection, repair, or replacement of the product at no cost if the problem falls under the Limited Warranty.
What is Not Covered
This warranty does not cover damages caused by:
- Pilot error, crashes, fire, or improper use.
- Unauthorized disassembly, modification, or repairs.
- Incorrect installation or operation outside DJI’s published guidelines.
- Non-DJI or third-party parts, batteries, or accessories.
- Use in unsafe conditions (bad weather, electromagnetic interference, excessive weight, aged/damaged components).
- Low or defective batteries during operation.
- Lost flight logs, data, or third-party software issues.
- Labels or identification marks removed or altered.
A full list of exclusions is available at www.dji.com/au/service.
Limitation of Liability
When providing warranty service, DJI (and NQ Aerovation acting under DJI’s warranty policies) is only responsible for your product while it is in DJI’s possession or in transit arranged by DJI. DJI is not responsible for loss of personal data or software.
Neither DJI nor NQ Aerovation shall be liable for indirect, incidental, or consequential damages (such as lost profits, revenue, or goodwill) beyond the cost of the product. Certain legal rights may still apply depending on your jurisdiction.
Limitation of Warranty
Except as expressly stated in this Limited Warranty, NQ Aerovation and DJI disclaim all other warranties, whether statutory, express, or implied (including merchantability or fitness for a particular purpose), unless restricted by law. Where such warranties cannot be excluded, their duration is limited to the period of this express warranty.
Your Other Rights
This Limited Warranty provides you with specific legal rights. You may also have other statutory rights under Australian consumer law or the laws in your jurisdiction. Nothing in this warranty affects your non-excludable consumer rights.
Warranty periods may vary depending on local laws and regulations.
General Terms
As an authorised DJI reseller, NQ Aerovation applies DJI’s official After-Sales Policies when supporting our clients. Subject to the following conditions, you may request Return & Refund Service, Replacement Service, or Warranty Repair Service.
To begin a claim, please contact NQ Aerovation or DJI Support directly. You may be asked to complete a repair/service form and provide the affected unit for assessment.
Return & Refund Service
This service only applies to products purchased directly from the DJI Online Store. If you purchased through NQ Aerovation or another authorised DJI dealer, the seller’s return and refund terms will apply.
You are eligible for DJI’s Return & Refund Service for Camera Drones, Enterprise Products, Handheld Imaging Devices, or Power Stations (within 30 days from the day after receiving the product), if:
- The product, packaging, accessories, gifts, and manuals are intact, unused, and undamaged.
- The product has a manufacturing defect.
Return & Refund Service will not be provided where:
- The request is made outside DJI’s specified return period.
- The returned product is missing accessories, packaging, or is not in like-new condition (e.g. cracks, dents, scratches).
- A valid proof of purchase cannot be provided.
- Damage is due to misuse, unauthorised modification, or exposure to external factors such as water, sand, fire, or lightning.
- Labels or serial numbers are altered or removed.
- The product is not delivered to DJI within 14 calendar days after return confirmation.
If your purchase was made through NQ Aerovation, our refund policy will apply in line with Australian Consumer Law.
Replacement Service
You are eligible for DJI’s Replacement Service (within 30 days of receiving the product) if:
- The product was damaged in transit (with carrier damage proof provided).
- The product does not match its description.
- The product has a manufacturing defect.
Replacement Service will only be provided where:
- The request is submitted within the 30-day period.
- Proof of purchase is provided.
- The product is returned with all original accessories and packaging, with no damage caused by user error.
- No signs of tampering or unauthorised modification are present.
- The product is not damaged by uncontrollable external factors (fire, flood, lightning, etc.).
- The product is delivered to DJI within 14 calendar days of replacement confirmation.
Steps Before Obtaining Service
Before sending your product for after-sales service, please:
- Follow the official DJI After-Sales Service Flow.
- Back up all SD card data and remove personal or confidential information (DJI and NQ Aerovation are not responsible for data loss).
- Provide system passwords if necessary.
- Remove any non-DJI parts, accessories, or decorations.
- Ensure you have legal authority to request service if you are not the product owner.
Product and Part Replacement
- Any replaced part or product becomes DJI’s property.
- Replacement units may be new or refurbished but will meet DJI’s quality standards and be functionally equivalent.
- Replacement items will carry the remainder of the original warranty period.
Use of Personal Information
By requesting after-sales service, you authorise DJI (and NQ Aerovation acting on its behalf) to process your contact details and product data (such as flight logs) as necessary to provide service. DJI may also use this information for service feedback, product recalls, or safety updates. DJI’s privacy policy is available at www.dji.com/au/policy.
Essential Information
- Warranty periods for Return & Refund, Replacement, and Repair Services vary by product and region. See www.dji.com/au/service.
- Depending on your location, you may be responsible for shipping costs.
- DJI may provide refurbished goods as replacements.
- Products can only be serviced in the region of purchase, unless DJI agrees otherwise (customs duties and costs may apply).
- Water-damaged aircraft cannot be repaired and will be replaced instead.
- Please inspect your product upon delivery. Report any shipping damage within 7 days; otherwise, it will be considered intact and fully functional.