Part I – General Terms
These After-Sales Policies apply to DJI Agriculture products purchased from NQ Aerovation PTY LTD (NQA), an authorised DJI Agriculture reseller.
By purchasing and using a DJI Agriculture product through NQ Aerovation, you agree to be bound by these Policies. In the event of a conflict between translations or versions, the English version will prevail.
1. What is Covered
NQA Advantage Customers
Customers who purchase DJI Agriculture aircraft and associated equipment directly through NQ Aerovation, and require warranty support and/or repairs on that equipment, are fully supported under our NQA Advantage program, which includes:
- No diagnostic fees
- Full labour coverage on eligible warranty repairs
- Priority repair turnaround
- Direct technical support from our team
- End-to-end warranty claim management
Additional Service Charges include:
- Freight and logistics
- Non-warranty parts and labour
- Out-of-warranty parts and labour
NQA Advantage applies only to original purchasers of aircraft or associated equipment supplied by NQ Aerovation.
Non-NQA Customers
NQA provides repair and warranty support services for aircraft and associated equipment not purchased through NQA on a fee-for-service basis.
Diagnostic Fee
- $385 (non-refundable, payable prior to assessment)
This fee covers:
- Fault diagnosis
- Inspection and reporting
- Warranty claim preparation (if applicable)
Additional Service Charges include:
For non-NQA customers, charges apply for:
- Labour on warranty repairs
- Warranty claim processing and administration
- Freight and logistics
- Non-warranty parts and labour
- Out-of-warranty parts and labour
All work is quoted and approved prior to proceeding.
2. How to Obtain Warranty Service
If your product develops an issue during the warranty period, you may seek after-sales support through:
- The original dealership or retailer from which the product was purchased; or
- NQ Aerovation, as an authorised DJI Agriculture service centre providing repair and warranty facilitation services in your region
You must provide a valid proof of purchase to access warranty services.
⚠️ Warranty services are available only in the service region where the product was purchased. Regional variations may apply, and charges may apply for services not covered under warranty.
Warranty Claim Process
To initiate a warranty or repair request, the following process applies:
Step 1 – Submit Required Information
Customers can either freight or deliver their product/s to NQ Aerovation for a full diagnostic. External diagnostic can be completed by the customer by submitting the following information.
- Photograph of generated Log QR code
- DJI Smart Farm device information
- Proof of purchase (invoice)
- Aircraft serial number
- Affected part serial numbers
- Error code on RC
- Clear photos and/or video of the issue / defect / damage
- Description of fault or incident
Non NQA customers will be invoiced a $385 diagnostic fee (non-refundable, payable prior to assessment). Failure to provide sufficient information may delay assessment.
Step 2 – Inspection & Assessment
- NQA will inspect the aircraft and diagnose the issue
- If applicable, a warranty claim will be submitted to DJI
Step 4 – Warranty Determination
- DJI will determine whether the issue qualifies for warranty
- NQA has no authority to override DJI warranty decisions
Step 5 – Quotation
Customers will receive a quotation for:
- Labour on repairs (if applicable)
- Non-warranty parts (if applicable)
- Additional services
No work will proceed without written approval.
Step 6 – Repair & Completion
- Repairs will be completed upon approval
- Replaced parts will be retained by NQA
- Aircraft will undergo testing prior to release
3. What to Do Before Obtaining Service
Before requesting service, please:
- Follow DJI Agriculture’s specified service procedures.
- Back up any data stored on your product. DJI Agriculture and NQ Aerovation are not responsible for loss or disclosure of data (including confidential or personal information).
- Provide system passwords if needed.
- Ensure safe and sufficient access to your product for inspection or repair.
- Remove any third-party parts, alterations, or attachments not covered under warranty.
- Confirm the product is free of any legal restrictions that would prevent replacement.
- If you are not the owner, secure authorisation from the owner before requesting service.
4. Product and Part Replacement
- Replaced products or parts become DJI Agriculture’s property.
- Replacement products or parts become your property.
- Only unaltered DJI Agriculture products/parts are eligible for replacement.
- Replacement products/parts may be new or refurbished but will meet DJI Agriculture’s functional standards.
- Replacements are covered for the remaining warranty period of the original product, and may be assigned a new serial number.
5. Use of Personal Contact Information and Data
By accessing after-sales service, you authorise DJI Agriculture and its authorised service centres (including NQ Aerovation) to collect and process:
- Flight log information,
- Contact details (name, phone, email, address).
This data is used to perform warranty service, conduct satisfaction follow-ups, or issue product recalls/safety notices.
You may also be asked to authorise access to vision/image data stored on your aircraft. If you refuse, DJI Agriculture may be unable to provide certain after-sales services.
Data may be transferred internationally to service providers acting on DJI’s behalf. DJI Agriculture’s privacy policy is available at www.dji.com/policy.
6. Limitation of Liability
DJI Agriculture and NQ Aerovation are not responsible for loss or disclosure of any product data.
To the extent permitted by law, DJI Agriculture and its authorised partners will not be liable for:
- Third-party claims for damages,
- Data loss or disclosure,
- Indirect, incidental, punitive, or consequential damages (including lost profits, revenue, goodwill, or savings).
Total liability shall not exceed the amount paid for the product.
Exceptions: These limitations do not apply to damages involving bodily injury, death, or property damage where DJI Agriculture is liable under law.
Some jurisdictions restrict exclusions; your statutory rights may override these terms.
7. Limitation of Warranty
Except as expressly set out in this policy, NQ Aerovation does not provide any additional warranties or guarantees, whether express, implied, or statutory, including any implied warranties of merchantability or fitness for purpose.
Where any rights or guarantees cannot be excluded under applicable law, those rights are limited to the remedies and timeframes outlined in this policy to the extent permitted by law.
Nothing in this policy excludes or limits any rights under the Australian Consumer Law.
8. Your Other Rights
This Limited Warranty gives you specific legal rights. You may also have other statutory rights under Australian Consumer Law or your jurisdiction’s consumer protection laws. Nothing in this warranty excludes or limits your legal rights.
Part II – After-Sales Service Types
NQ Aerovation, as your authorised DJI Agriculture reseller, provides product warranty services through DJI Agriculture.
1. Warranty Service
You may apply for warranty service if your product has a manufacturing defect within the warranty period. Refer to Part III – Warranty Period of Main Parts for coverage details.
- Warranty periods vary depending on product and part type (see Part III – Warranty Period of Main Parts).
- The warranty period starts on the day the product is delivered.
- If no valid proof of purchase is available, the warranty will default to 90 days after the shipping date shown on the product, unless otherwise agreed with DJI Agriculture.
2. What These Policies Do Not Cover
Warranty service does not cover:
- Products activated outside the warranty period or without valid proof of purchase
- Damage from collisions, fire, or human error (without manufacturing defect)
- Unauthorized modification, disassembly, or opening
- Water ingress or damage from incorrect installation or operation
- Circuit modifications or use of non-certified batteries/chargers
- Operation in harsh environments (strong wind, rain, dust, sand)
- Operation in complex electromagnetic or wireless interference environments
- Exceeding safe take-off weight
- Compatibility/reliability issues with third-party components not certified by DJI Agriculture
- Insufficient battery charge or battery defects
- Flights not operated according to product instructions
- Tampered product labels, serial numbers, or waterproof marks
- Damage from uncontrollable external events (floods, fires, earthquakes, lightning)
- Theft or loss of product
- Missing flight logs used for accident analysis
3. Essential Information
- Warranty service may vary by product, part, or region. Refer to local DJI Agriculture service centres and laws.
- Data may be lost during repairs – back up prior to service.
- Products may be repaired or replaced, and serial numbers may change.
- Free repair/replacement maintains remaining warranty period of original main parts; paid repairs enjoy original remaining warranty or 90 days, whichever is longer.
- Human-caused damage or out-of-scope issues may incur costs.
- Warranty is regional; cross-regional service may be available at additional cost.
- Always inspect product functionality after repair to protect your legal rights.
Part III – Warranty Period of Main Parts
- No warranty applies to accessory items (e.g., wrapping materials, crash pads, weighing wire clips).
- In case of conflict between versions of the DJI Agriculture After-Sales Policy, this version prevails.
- Warranty periods may vary according to local laws and regulations.
- DJI Agriculture reserves the right of final interpretation of these service policies.